What can I do when it shows a “2FA code error”?

What can I do when it shows a “2FA code error”?

Try to synchronize the time on your mobile phone (to synchronize your Google Authenticator App) and your computer (from which you attempt to log in).

  • Go to the Tokex Login page through Google Chrome’s Incognito Mode Clear your browser cache and cookies.

  • If none of the suggestions above can solve your problem, you should reset your Google Authenticator.

How to solve a 2FA code error?

If you receive a "2FA code error" message after you input your Google Authentication code, please try the solutions below:

  • Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).

  • Go to the Tokex Login page through Google Chrome’s Incognito Mode.

  • Clear your browser cache and cookies.

  • Try to log in from the Tokex App instead.

  • If none of the above suggestions could solve your problem, we suggest you reset your Google Authenticator.

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