This Policy applies to all visitors, users and others who access or use the Website and/or App.
This Policy may be made available in several languages; all versions are legally binding, but in the event of inconsistency between the English version and a translated version, the English version prevails.
- 1.PURPOSE OF THIS POLICY
- 4.THE PERSONAL DATA TOKEX PRO COLLECTS FROM USERS
- 5.WHY USERS’ PERSONAL DATA IS USED?
- 6.DATA TRANSFER
- 7.PROTECTION AND STORAGE OF PERSONAL DATA
- 8.DATA RETENTION
- 9.PROTECTION AND STORAGE OF PERSONAL DATA 10.YOUR RIGHTS PROTECTED UNDER THE GENERAL DATA PROTECTION REGULATION
- 10.PRIVACY TERMS IN USING DIGITAL ASSETS AND BLOCKCHAIN
- 12.CONTACT INFORMATION
- 13.PURPOSE OF THIS POLICY We at TOKEX PRO know and understand how important it is for you to understand how we collect, store, process, share and use your personal data. We respect and protect the privacy of our Users’ personal data in our platform. The purpose of this Policy is to describe how TOKEX PRO collects, processes and manages Users’ personal data through the Website and/or App, that are developed to offer TOKEX PRO services.
“Personal data” means any information in respect of commercial transactions, which is being processed wholly or partly by means of equipment operating automatically in response to instructions given for that purpose; is recorded with the intention that it should wholly or partly be processed by means of such equipment; or is recorded as part of a relevant filing system or with the intention that it should form part of a relevant filing system, that relates directly or indirectly to a data subject, who is identified or identifiable from that information, or from that and other information in the possession of a data User, including any sensitive personal data and expression of opinion about the data subject;
“User(s)” means any legal person who has attained the age of 18 with legal capacity who successfully creates an account in TOKEX PRO and successfully completes and passes their Know Your Client(“KYC”).
“Document(s)” includes any medium in which data is recorded, whether printed, or on tape, or film or by electronic means, or otherwise; map, diagram, photograph, film, microfilm, video-tape, sound recording, or machine-readable record; any record which is capable of being produced from a machine-readable record by means of equipment or a programme, or a combination of both, or any equipment or a programme, or a combination of both, and is used for that purpose by the public body or private body which holds the record;
“PEP” means a Politically Exposed Person refers to a natural person (and includes where relevant, a family member or close associate) who is or has been entrusted with a prominent public function, including but not limited to, a head of state or government, senior government or an important political party official (all full comprehensive definition for PEP is provided further under BVI’s Anti Money Laundering [AML] and Sanctions Rules and Guidance).
- 1.ACCEPTANCE By accessing and using TOKEX PRO, you are consenting and accepting the terms of this Policy. If you do not agree or consent with the details we require with any aspect of this Policy, you shall at any time withdraw your consent and discontinue access or use of our services.
- 2.THE PERSONAL DATA TOKEX PRO COLLECTS FROM USERS
4.1 Your Personal data is collected and stored with TOKEX PRO in order to provide, develop and to enhance our products and services including technical infrastructure, security, compliance, fraud prevention and customer support. We are committed to exercise due diligence when dealing with every User and in the course of conducting business, we ensure that it is able to comply with all the applicable Laws and regulations that require to prevent the facilitation of money laundering and terrorist financing.
4.2 TOKEX PRO collects Users’ information according to the different tier levels by which each tier will correspond to the amount of Know Your Client [KYC] verifications undergone by each User in the onboarding process.
4.3 The personal data we collect from TOKEX PRO Users are; If Retail Users; Full name Date of Birth Email Address Gender Residence Address Nationality Country Code Telephone number Employment Status Nature of the employment Employer details Government issued Identity or Driving License Passport details Proof of Residences Salary Certificate Source of Fund Sanction list & PEP questionnaire Audio or video recordings
If Corporate Users; Company name Country of Incorporation Country of Operation Authorized Person’s Details Ultimate Beneficial Owner Details A copy of Certificate of Incorporation Source of Funds Verification documents UBO structure A letter of authorization issued to individual performing on behalf of entity Sanction list & PEP Questionnaire Passport copies of all directors & Shareholders Valid Trade License Memorandum of Association Article of Association Registered Address Audited financial Statement UBO Proof of address Audio or video recordings
4.3 Automated information stored by TOKEX PRO are; 4.3.1 Browser Information IP Address Login information Browser type and version Time zone setting Platform Operating System Transaction history Pages accessed and links clicked Public blockchain data 4.3.2 Log information Device- specific information Location System activity Uniform Resource Locators [URL] Data collected via Cookies
- 1.WHY USERS’ PERSONAL DATA IS USED? To communicate with User To comply with legal and regulatory compliance To detect and prevent frauds and credit risks To provide, troubleshoot and improve TOKEX PRO Services To enforce our terms in our User agreement To provide customer services To ensure quality control To ensure network and information security To enhance and personalize User experience To facilitate corporate acquisitions, mergers or transactions To engage in marketing activities For Transaction services Purposes for which we seek User’s consent
- 2.DATA TRANSFER
6.1 We may share your personal data with selected third parties, including business suppliers, distributors and subcontractors, when it is necessary for the delivery of our services, or when there is a legal basis to do so. The aforementioned third parties only collect, use and disclose your information in the ways indicated by us in order to provide adequate services.
6.2 We further ensure that we comply with the applicable data protection legal norms and we shall only share information in the following circumstances:
6.3 With applicable regulatory bodies of British Virgin Island. In the event of suspicious activities or transactions such as any fraud, tax, money laundering or terrorist financing activities, TOKEX PRO is obliged to share the User’s personal information with the applicable regulatory bodies.
6.4 With third party KYC/AML service providers of TOKEX PRO to identity verification services in User onboarding process and in ongoing transaction monitoring process.
6.5 TOKEX PRO intends to uphold and implement the strictest standards of compliance, security and transparency in its operation, starting with detailed verification of onboard Users and operates transaction monitoring system to trace the nature of the virtual asset wallet to which each of our Users is sending to or receiving from, therefore TOKEX PRO acquires the User’s information via third party KYC/AML service providers to provide streamlined verification process for individuals and companies with global coverage, configurable verification rules, detailed and case management tools along with PEP database screening, financial crime screening, legality of assets verification and due diligence services.
6.6 With service providers under contracts to operate the business. Example of the types of services providers: Cloud storage Payment process Transaction Monitoring Network Infrastructure Security Customer Support Marketing Data analytics
6.7 We transfer only the minimum amount of data necessary for a particular outsourced service provider(s) and we only cooperate with the outsourced service providers who can provide and ensure adequate level of personal data protection.
6.8 With our affiliates/ business partners as a general part of conducting business to offer services
6.9 With financial Institution which we partner to process payments you have authorized
6.10TOKEX PRO ensures that the service providers and affiliates/ business partners who process personal information to acknowledge the confidentiality of this information and to protect the User’s right to privacy by complying with all applicable privacy and data protection laws
- 1.PROTECTION AND STORAGE OF PERSONAL DATA
7.1 TOKEX PRO maintains physical, technical, administrative and procedural safeguards in connection with the collections, storage and disclosure of User’s personal data. We use firewall barriers, encryption techniques and authentication procedures to maintain the security of User’s online sessions.
7.2 In the event of a User signing in his/her account on different devices, TOKEX PRO shall notify a security alert to confirm and ensure the protection of the User’s account.
7.3 TOKEX PRO Users are requested to protect their account password from unauthorized access to avoid unnecessary authentication issues. In order to circumvent loss, misuse, unauthorized acquisition or alteration of your data, Users are requested to choose the strongest password and to protect the account privacy data from any third-parties. In the event of unauthorized access, the TOKEX PRO insists the Users to notify the Customer support immediately.
7.4 Furthermore, TOKEX PRO does not ensure the security or privacy of data transmitted via email, phone or SMS, till such data reaches the domain of our network, since we have no access to protect such data until it reaches our network domain.
- 1.DATA RETENTION
8.1 TOKEX PRO shall keep the original or a true copy of all KYC Documents, data and information it receives from its User in a readily retrievable format for five  years.
8.2 When an investigation into a suspicious User or a suspicious transaction has been initiated and in the event of proceeding the investigation in respect of the User, TOKEX PRO shall not destroy any relevant records even though the prescribed period for retention shall have elapsed by the reporting authority, for the reason that we are subjected to certain anti-money laundering laws.
- 1.PROTECTION AND STORAGE OF PERSONAL DATA
9.1 The TOKEX PRO is obliged and bound by the General Data Protection Regulation [GDPR], which is drafted and passed by the European Union to regulate and protect the data of EU citizens. This regulation came into effect on May 25, 2018 and TOKEX PRO will be liable for any violation of its privacy and security standards, with penalties. 9.2 According to the GDPR, TOKEX PRO provides privacy notice, in a concise, transparent, intelligible and easily accessible form, written in clear and plain language, delivered in a timely manner; and provided free of charge.
- 1.YOUR RIGHTS PROTECTED UNDER THE GENERAL DATA PROTECTION REGULATION
10.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data which are set out in more detail below:
10.2 Request access This enables you to receive copies of your personal data. We hold about you and to check that we are lawfully processing it. This is also commonly known as a "data subject access request". This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
10.3 Request erasure This enables you to request us to delete or remove personal data where there is no good reason for us continuing to process it. Please note that there may be circumstances where we may be legally entitled to retain your personal data.
10.4 Request to Restrict Processing This enables you to object to the processing of your personal data, which is processed based on our legitimate interests. In the event of such an objection, we will no longer process your personal data, unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.
10.5 Request to Object Processing You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
10.6 Request to transfer If you request us, we will provide you or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- 1.PRIVACY TERMS IN USING DIGITAL ASSETS AND BLOCKCHAIN The digital assets are recorded on a public blockchain. It is a ledger which means a chain of blocks where each block contains the recording of any data transmission. Blockchains are decentralized or third-party networks which are not controlled or operated by any third-party service provider or affiliates or business partners of TOKEX PRO, and we have no access or authority to erase, modify or alter any personal data from such networks.
12.1 We reserve the right, at our sole discretion, to modify, amend, supplement or replace this Policy at any time and such update details shall be indicated at the top of this page. We will review and revise this Policy when there are any material circumstances arisen that may affect our ability to apply this Policy pursuant to the provisions of statutory and law requirements. What constitutes a material change will be determined at our sole discretion.
12.2 We will inform our Users of all material amendments to this Policy by publishing the updated version of this Policy on our Website and/or App. When an updated version of the Policy is released, your continued access to the Website and/or App means that you agree to the updated content and agree to abide by the updated Policy.
- 1.CONTACT INFORMATION In the event of any comments, questions, inquiries or complaints regarding this Policy, the User has the right to submit questions and/or concerns at [email protected]