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How to resolve order issues

How to resolve order issues

Occasionally you may encounter problems with your orders when trading on Tokex. We can divide these into two categories:
1. Your trade order is not executing:
  • Check the selected order’s price in the open orders section. Verify whether or not it has matched a counterparty’s order (bid/ask) with this price level and volume.
  • If you would like to expedite your order, consider canceling it from the open orders section and submitting a new order at a more competitive price. For a quick settlement, you may also consider using a market order.
2. Your order has a more technical issue:
Issues like the inability to cancel your orders or coins not being credited to your account require further support. Please contact our Customer Support team and provide screenshots of:
  • The order’s details
  • Any error code or exception message.